Experience

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Infrastructure & Operations Analyst | Deloitte - ITS Cloud Solutions | September - December 2023

• Exposed to several data center technologies including Microsoft windows server administration, PowerShell, infrastructure services, AWS, and Azure Cloud Platforms in addition to troubleshooting methodologies.
• Participating in the Scrum framework based on the Agile methodology.

Apple IT Customer Support Representative Tier 1+ | Transcom Worldwide | June - September 2021

• Managed and served a volume of 125+ customers weekly resolving apple related technical issues, clarifying products, services, and answering questions, whilst also on track to achieving a CSAT (Customer Satisfaction) above 80%.
• Achieved an ACW (After Call Work) percentage of less than 10% maximizing call time as well as achieving an optimal AHT (Average Handle Time) of approximately 17 minutes.

Summary of Qualifications:

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• Languages: Python, Java, C, C++, SQL, JavaScript, HTML, CSS, PowerShell
• Technical Skills: GCP, AWS, Azure, Node.js, Git, Visual Studio, PyCharm, Eclipse, PowerShell, Bash, Linux, Unix, Microsoft Suite, MATLAB, Networking (HTTP/S, TCP), git, Wireshark, Postman
• Libraries: pandas, NumPy, Matplotlib, scikit-learn, Bootstrap, jQuery

Projects:

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Minecraft AFK Farm Script | Python | February 2025 | :

• Created a Python script to maximize AFK farming by simulating automatic sleeping, leading to 24/7 spawning of iron golems thereby increasing efficiency by 100%. The total output is on average 300 iron per hour.

AWS DeepRacer Student League | Amazon - DeepRacer | March 2024 | :

• Trained a Reinforcement machine learning model using Proximal Policy Optimization, obtaining a world rank of 1616 with a time of 01:10.603, a 201.03% time improvement from 02:21.933.

Amazon - PartyRock | February 2024 | :

• Created a Visual-Based Restaurant Recommendation system using Amazon PartyRock Generative AI

Password Generator | Python | May 2023 | :

• Programmed a minimal yet practical Password Generator using the Python scripting language, which consists of less than 30 lines of code. The application can utilise up to 3 different types of alphanumeric values (numbers, letters, & symbols).

Infobesity Challenge Hackathon Finalist | Innovation Boost Zone | April 2023 | :

• Co-designed our solution to tackling the global issue of information obesity, by targeting a wide range of information-generating platforms, using an AI-powered content credit tool. Our Project became one of the finalists out of 30 project submissions.

Xbox Controller Repair | July 2022 | :

• Troubleshooted, planned, and initiated a repair attempt for the Xbox series S|X wireless Controller using a soldering iron to both successfully desolder a faulty joystick and resolder a replacement located on its respective (PCB) printed circuit board.

Gaming PC | June 2022 | :

• Engineered a full gaming PC using cost-effective parts and following rules of cable management, whilst also benchmarking individual components including Graphics and Central processing unit, Solid state drive, and Memory.

Book Store App | Java, JavaFX | May 2021 | :

• Co-Developed both front and back end for a Book Store application Using the Java Programming Language with 3 other Team Members. Organized and managed overall group projects, assigning tasks as well as being flexible to each member.

Server Hosting | VPN, Command Line | 2012 - 2015 | :

• Hosting and deploying gaming servers, using VPN and Windows Command Line

Penetration Testing | Cheat Engine, Charles Proxy, Browser developer tools | 2011 - 2013 | :

• Using Memory and HTTP Scanner/debuggers to test and analyze exploits.

Extracurricular

• Ryerson R3 Software Team
• IBZ - Infobesity challenge
• PartyRock Generative AI Hackathon - AWS

Education:

Bachelor of Engineering - Computer Engineering (BEng)
Toronto Metropolitan University
2025